Shipping and Policies
Shipping charges include the cost to package and post your order. All orders are shipped via Australia Post. Options include the following:
- Standard shipping includes tracking and is capped at $10 Australia wide. Once shipped, depending on your location, Australia Post will usually deliver within 2-6 business days.
- Untracked shipping is available on some of our smaller items, and will be automatically offered at checkout if your order is within size requirements. The cost of untracked shipping is $4 and means that your order will be mailed out as a letter.
- Express shipping is available at checkout, which means that you will receive your order within 1-3 business days once it is with Australia Post. Please note, that if your product is 'made to order' or on 'pre-order' selecting this option will not bring forward the lead time on making your item.
The lead times on each of our products are within the body of the product listings. Items are either READY TO SHIP, on PRE-ORDER or MADE TO ORDER. Please refer to the product information on each individual listing for required lead times. A 'made to order' item will be ready to ship within 2-3 weeks of receiving your order.
If you are purchasing a 'pre-order' or 'made to order' item plus additional products that are 'ready to ship', your entire order will be shipped together by the latest lead time.
We do not take responsibility for any loss or damage that may occur once your parcel is with Australia Post. All items are inspected and appropriately packaged prior to being shipped. However, we will endeavour to assist you in the unlikely event of recovering any lost items.
For all international shipping enquiries, please contact us via the 'Contact Us' form or send us an email direct to email@example.com.
RETURNS AND EXCHANGES
We do not offer exchange or refunds on purchases so please choose carefully. All items are closely inspected prior to being shipped, however in the rare case of any faults please contact us immediately at firstname.lastname@example.org.
Your personal information is used solely for the purpose of processing your order, and sending you store updates via email if you have subscribed to our mailing list. Under no circumstance will your personal details be shared with a third party.